Privacy Policy

1. General Information

This Privacy Policy explains how SIA “Interlude” (hereinafter - INTERLUDE) processes and protects personal data, including data collected through the website www.interlude.lv, the ticketing system, and during visits to INTERLUDE premises.
INTERLUDE processes personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (the General Data Protection Regulation – GDPR) and the Personal Data Processing Law of the Republic of Latvia.

2. Data Controller

Interlude Ltd.
Reg. No.: 40203696596
Registered address: Plēnes iela 4, Rīga, LV-1046
Email: info@interlude.lv

3. Categories of Processed Data

INTERLUDE may process the following categories of personal data:

• first name and last name;
• e-mail address;
• payment information (e.g., bank or card payment details processed by a payment service provider);
• purchase information (e.g., purchased tickets, date, amount);
• technical information about website visits (such as IP address, browser type, etc.), if necessary for security or statistical purposes.

4. Purposes and Legal Basis for Data Processing

INTERLUDE processes personal data for the following purposes and based on the corresponding legal grounds:

• To process ticket purchases and ensure event attendance - based on the performance of a contract (Article 6(1)(b) GDPR);
• To comply with accounting and tax requirements - based on a legal obligation (Article 6(1)(c) GDPR);
• To communicate with customers regarding their purchase, changes, or cancellations - based on the performance of a contract (Article 6(1)(b) GDPR).

5. Data Retention Period

Personal data will be retained for as long as necessary for the respective purpose:

• for contract performance - until the event takes place and the end of the limitation period for possible legal claims (3 years);
• for accounting records – 5 years, in accordance with Latvian legal requirements.

6. Disclosure of Data to Third Parties

Personal data may be disclosed to:

• payment service providers;
• IT and hosting service providers ensuring the operation of the website and ticketing system;
• accounting and legal service providers.

All service providers process personal data only according to INTERLUDE’s documented instructions and in compliance with applicable data protection regulations.

7. Video Surveillance

Video surveillance is carried out on INTERLUDE premises, including the recording of video and audio.

The purpose of video surveillance is to ensure the safety of persons and property, as well as to detect and investigate potential incidents and unlawful activities.

During video surveillance, a person’s image and voice may be processed, as well as information about their presence and activities within the monitored area.

The legal basis for the processing of personal data is the legitimate interests of the data controller pursuant to Article 6(1)(f) of the General Data Protection Regulation (GDPR) - to protect persons and property and ensure security.

Video surveillance recordings are retained for up to 30 days and are then automatically deleted. If a recording is required for the investigation of a specific incident, the protection of legal rights, or compliance with a legal obligation, the relevant recording may be retained for as long as necessary to achieve the respective purpose.

Access to video surveillance recordings is restricted to authorised persons. Where provided for by applicable law, recordings may be disclosed to competent public authorities or law enforcement authorities, as well as to other persons where there is a lawful basis for such disclosure.

8. Data Subject Rights

You have the right to:

• request information about the processing of your personal data and access your personal data;
• request the correction of inaccurate or incomplete personal data;
• request the deletion of your personal data or restriction of its processing where provided for by applicable law;
• object to the processing of your personal data where provided for by applicable law.

To exercise your rights or obtain information about the processing of your personal data, please contact INTERLUDE at info@interlude.lv.

If you believe that the processing of your personal data infringes data protection requirements, you have the right to lodge a complaint with the Data State Inspectorate.

9. Data Security

INTERLUDE applies appropriate technical and organizational security measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access.

10. Use of Cookies

INTERLUDE’s website uses cookies to ensure proper website functionality and to improve user experience. Detailed information about the use of cookies is provided in the Cookie Notice available on the website.

11. Changes to This Privacy Policy

INTERLUDE may update this Privacy Policy periodically by publishing a new version on the website, indicating the date of the latest update.

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